When will I receive my items?

All items are processed and shipped from our facility within one business day of purchase. Once shipped, standard delivery times apply. You can track your order using the tracking information provided in your confirmation email. International deliveries may take longer due to customs regulations.

If your order hasn’t arrived within the expected timeframe, please contact us at info@mawexa.shop.

Where is my order?

You can track your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can enter your order number in the Order Status section on our website.

What payment methods do you accept?

We accept all major credit and debit cards including Visa and MasterCard.

Do you accept pre-paid gift cards?

No, we do not accept pre-paid gift cards at this time.

Do you ship internationally?

Yes, we ship to multiple countries worldwide. Delivery times may vary depending on your location.

Your website isn’t loading. What should I do?

If you are experiencing issues accessing our website, please contact our support team with details about the problem so we can resolve it as soon as possible.

I keep getting an error message. What should I do?

Please contact our support team and provide details about the error you are encountering so we can assist you quickly.

I entered the wrong shipping address. Can I change it?

If you notice an error in your shipping address, contact us immediately. If your order has not yet been shipped, we can update the address. Otherwise, we will need to wait until the item is returned to us before resending it.

What happens if my order is returned to sender?

If your package is marked as “undeliverable” and returned to us, we will reship it to you after confirming the correct shipping details.

What is your return policy?

You may return items within 30 days of delivery. Items must be in their original condition and packaging. If you receive a damaged product, please contact us for assistance.

To initiate a return, email us at info@mawexa.shop.

How do I exchange an item?

For exchanges, please contact us at info@mawexa.shop and we will guide you through the process.

What should I do if my item arrives damaged?

If your item arrives damaged or defective, please contact us immediately. We will replace the item or offer a refund depending on availability.

What if I received the wrong product?

We sincerely apologize for any inconvenience. Please contact us with your order number and details of the issue, and we will arrange a replacement as quickly as possible.

Customer Support

We provide dedicated customer support to assist you with any questions or concerns.

Address:
15a Follingsby Ave
Gateshead NE10 8YG
United Kingdom

Phone:
+44 7367 047035

Email:
info@mawexa.shop