Return & Refund Policy

We want every customer to be completely satisfied with their purchase. If something is not right with your order, we are here to help resolve the issue.

Return Eligibility

You can return an item within 30 days from the delivery date. To qualify:

  • We accept returns of defective and non-defective products.
  • Products must be unused and in their original condition.
  • Items should be returned in their original packaging whenever possible.

How to Request a Return

  • Contact Us First: Email us at info@mawexa.shop or call +44 7367 047035. If the item is damaged or defective, please include clear photos and a short description.
  • Wait for Instructions: Our team will review your request and provide return instructions. Please do not send the item before receiving approval.
  • Return the Item: Once approved, ship the item using a trackable shipping method. A tracking number is required.

Refund Process

  • Once your return is received and inspected (within 72 hours), your refund will be processed.
  • Refunds are issued within 5–7 business days.
  • No restocking fees are charged.

Wrong or Damaged Items

  • If the item you received is damaged, defective, or incorrect, please contact us immediately.
  • Email us with your order number and a photo of the issue.
  • We will offer a replacement or full refund depending on the situation.

Contact Information

Address: 15a Follingsby Ave, Gateshead NE10 8YG, United Kingdom

Phone: +44 7367 047035

Email: info@mawexa.shop